⚡️ What to do if you find a damaged connector at a charging station?

If you arrive to charge and notice a damaged charging station connector, don’t ignore it. Cracks, melted plastic, bent pins, or signs of overheating are not minor issues — they can be a serious safety risk.

Here’s what to do 👇

✅ 1. Do not plug in

Even if it “seems to work.” A damaged connector can cause overheating, charging errors, or even a short circuit.

✅ 2. Visually inspect the connector

Pay attention to:

🔸 a burning smell or melted areas

🔸 cracks on the connector housing

🔸 darkened or deformed pins

🔸 looseness or unstable fit

🔸 visible damage to the cable or insulation

📸 3. Take a photo (if possible)

Photos help document the issue faster.

📍 4. Write down the station address and ID

The station number is usually shown on the unit or in the app.

🚫 5. Do not attempt to fix it yourself

Don’t try to “straighten the pins” or force the connector in — it can be dangerous.

📞 6. Contact technical support

Report the issue to the charging network operator so the station can be inspected and repaired.

⚡️ One report can help prevent vehicle damage or a dangerous situation for other drivers!